Customer Experience / Europe

Director, Strategic Customers - EMEA

Based in Arlington, Va., Interos’ breakthrough SaaS platform leverages artificial intelligence and machine learning to model the entire business ecosystems of companies into a living global map. Users can drill down to any single supplier, anywhere – helping businesses and government organizations reduce risk, avoid operational disruptions, and achieve dramatically superior resilience and performance. We have seen hypergrowth in the past 3 years and continue to expand our team across the US and several countries in Europe.

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Founded in 2005 by supply chain risk management expert Jennifer Bisceglie, we have grown into the largest and most influential player in the emerging operational resilience space. This past July we achieved $100 million dollars in Series C funding led by the investment firm Night Dragon, with additional participation from Series A and B investors Kleiner Perkins and Venrock. This latest round of funding brings Interos’ valuation to $1billion, earning us unicorn status.

Based in Arlington, Va., Interos’ breakthrough SaaS platform leverages artificial intelligence and machine learning to model the entire business ecosystems of companies into a living global map. Users can drill down to any single supplier, anywhere – helping businesses and government organizations reduce risk, avoid operational disruptions, and achieve dramatically superior resilience and performance. We have seen hypergrowth in the past 3 years and continue to expand our team across the US and several countries in Europe.

The Opportunity:

The Director, Strategic Customers is a high visibility role that plays a vital part in the growth of Interos. The successful candidate will be part of an exciting new team that will drive significant pipeline generation and strategic engagement in the EMEA region with a flagship customer and his ecosystems of partners.

The main focus of the role is to identify the opportunities with the customer, nurture and expand Go to Market relationships in the ecosystem of this customer, leverage the internal team to enable the customer and his partners. This person will develop a vision and a plan to implement the internal change to better serve the customer and his partners: he/she will be responsible for designing and streamlining employee processes to promote greater efficiency.

This individual is the sponsor of this customer in EMEA and is responsible to ensure a delightful; customer experience by prescriptively leading the execution of client engagements and successfully managing the customer journey. To perform this role successfully, you need to be a strategic thinker to define the engagement plan, to be passionate about building relationships, but you also must quickly learn the product, and articulate its business value to customer while ensuring that engagement tasks are planned, executed, and tested thoroughly. To be successful, you will have cross-functional responsibility across Interos to contribute to our company maturity and product, and to work with other teams including but not limited to Customer Success, Solutions, Partner Manager, and Product Management.

Essential Functions/duties:
  • Identifies and establishes beneficial, professional relationships with key personnel in assigned accounts.
  • Create goal-driven program plans and provide direct oversight of assigned account portfolio throughout customer lifecycle; build and maintain multi-level client stakeholder relationships to continuously link Interos deliverables to our customers’ requirements.
  • Understand what success looks like to the client, how our solution fills that need, and measure our success against it.
  • Work with customer to understand use cases; Immerse yourself in your customer’s industry and business trends to become a trusted business partner and adviser. Work with the client to define and document stakeholder’s business requirements and develop solution strategies.
  • Proactively develop project plans, manage services staffing, maintain up to date status reports and manage the identification of risks and issues.
  • Understands customer key strengths and approach in order to define a joint solution and GTM leveraging existing capabilities provided by Interos with a compelling value to the customer and his partner, and a defined target market, by geography, industry, process, technology or other tangible metric.
  • Coordinates the involvement of company personnel, including support, service, marketing, and management resources, in order to define and exceed meet joint performance objectives – to the benefit of Interos, the customer and his partners.
  • Proactively leads a joint customer planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
  • Enables and supports co-sell / sell-through with customer organizations to end-users in coordination with sales resources and the Interos sales team.
  • Reports on forecast and actual achievement against objectives, maintains accurate records in typical systems like salesforce.com.
Minimum Qualifications:
  • Bachelor’s degree in Business, Supply Chain, Marketing, or relevant discipline; or equivalent experience.
  • 12 years of experience in SaaS, software, or IT industry.
  • 4 years management experience.
  • Multi-facet experiences in Customer Experience, Sales, Delivery and Solution Consulting.
  • Structured, independent, and proactive way of working as well as an affinity for technology.
  • Experience in managing strategic accounts.
  • Project management experience at scale is required.
Preferred Qualifications:
  • Ability to conceptualize new solutions - be creative, not constrained by traditional methods/solutions.
  • Ability to work with individuals at varying levels of technical knowledge in a complex environment and resolve issues.
  • Ability to initiate and lead conversations with both internal and external teams.
  • Comfort in an environment that tests your adaptability and agility.
  • Ability to take ambiguous situations and apply a structured framework to get to a shared conclusion.
  • Organizational Skills (strategic thinking, goal setting, business metrics driven, time management, etc.).
  • Experience in Financial Services.
  • English language essential.
  • Fluent in German or French or Spanish.

Additional Information:

  • Supervisory Responsibility: This position has supervisory responsibilities.
  • Travel Requirements: This position may require up to 25% travel. Frequently, travel is outside the local area and overnight.
  • Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers.
  • Physical Demands: This is largely a sedentary role. Physical requirements include occasional lifting/carrying of 5 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.
  • FLSA Status: Exempt

BENEFITS:

  • Paid Holidays
  • Stock Options
  • Family Planning reimbursement 
  • Child Tutoring Reimbursement 
  • Career advancement opportunities 
  • Casual Dress 
  • Company Events (Sports Games, Fitness Competitions, Birthday Celebrations, Contests, Happy Hours) 
  • Employee Referral Program

Interos is proud to be an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected]

 

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Interos is proud to be an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

If you are a candidate in need of assistance or an accommodation in the application process, please contact HR@interos.com

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Ensure Operational Resilience

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Build operational resiliency into your extended supply chain:

  • 889 compliance – ensure market access
  • Data sharing with 3rd parties and beyond – protect reputation
  • Concentration risk – ensure business continuity
  • Cyber breaches – assess potential exposure
  • Unethical labor – avoid reputational harm
  • On-boarding and monitoring suppliers – save time and money