Product / Arlington, Virginia, United States, Remote Work

UX Research Manager

Based in Arlington, Va., Interos’ breakthrough SaaS platform leverages artificial intelligence and machine learning to model the entire business ecosystems of companies into a living global map. Users can drill down to any single supplier, anywhere – helping businesses and government organizations reduce risk, avoid operational disruptions, and achieve dramatically superior resilience and performance. We have seen hypergrowth in the past 3 years and continue to expand our team across the US and several countries in Europe.

Apply

Founded in 2005 by supply chain risk management expert Jennifer Bisceglie, we have grown into the largest and most influential player in the emerging operational resilience space. This past July we achieved $100 million dollars in Series C funding led by the investment firm Night Dragon, with additional participation from Series A and B investors Kleiner Perkins and Venrock. This latest round of funding brings Interos’ valuation to $1billion, earning us unicorn status.

Based in Arlington, Va., Interos’ breakthrough SaaS platform leverages artificial intelligence and machine learning to model the entire business ecosystems of companies into a living global map. Users can drill down to any single supplier, anywhere – helping businesses and government organizations reduce risk, avoid operational disruptions, and achieve dramatically superior resilience and performance. We have seen hypergrowth in the past 3 years and continue to expand our team across the US and several countries in Europe.

The Opportunity:

We are looking for a high-caliber UX Research Manager to tackle a new project with strategic significance and high exposure. In this initiative, we will tackle some of the most intriguing problems in the research space, while building a highly scalable service. This role requires deep functional expertise, excellent leadership skills, and the ability to hit the ground running. You will be responsible for providing deep customer insights that solve complex user problems transforming the supply chain risk space. If you enjoy designing and building highly innovative customer experiences and solving challenging problems in a new space, come join us!

Essential Functions/duties:
  • Work with product managers, designers and engineers to assess project needs and develop appropriate research plans to support their objectives. You will be responsible end-to-end for studies from proposing a methodology to delivering results.
  • Conduct usability studies, using both in-person and remote testing methods.
  • Conduct field studies studying different user personas with customers.
  • Conduct and analyze survey results to triangulate with qualitative findings.
  • Integrate qualitative research methods with ongoing quantitative research such as surveys, Google Analytics, etc.
  • Assess the need for alternative research methods (e.g., participatory design, card-sorting), and plan accordingly.
  • Think strategically about incorporating user research best practices into product development.
  • Evangelize best practices for research across the company.
  • Lead a team of entry and mid-level researcher.

Minimum Qualifications:

  • You have 8+ years of research experience conducting high quality user experience research, incorporating both qualitative and quantitative methods in a corporate setting.
  • You have 3+ years supervisory experience.
  • You have experience in conducting exploratory research, usability testing, and surveys.
  • You have a good understanding of statistics, are a master in survey research from writing surveys to conducting analysis.
  • Experience with agile software development and how design research fits within an iterative development framework.
  • You are willing to experiment with new ways of conducting user research, and can work well in a fast paced environment.
  • You are an excellent presenter and facilitator, have experience presenting your findings to executives and stakeholders.
  • You have excellent verbal and written skills. You are able to persuade others of your good ideas.
  • A portfolio that demonstrates insight driven impact in both product and the organization.

Preferred Qualifications:

  • Experience conducting user research for enterprise applications.
  • Experience conducting benchmarking studies.
  • Experience designing and analyzing large-scale surveys.
  • Experience with card sorting or tree testing.
  • Experience with cloud-based application software.
  • Understanding of consumer-grade experiences.
  • Experience in working with remote teams.

Core competencies:

  • Customer focused.
  • Self-motivated.
  • Results driven.
  • Entrepreneurial mindset; flexible and adaptable, able to learn new things quickly.

Additional Information:

  • Supervisory Responsibility: This position has supervisory responsibilities.
  • Travel Requirements: This position may require up to 10% travel.
  • Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers.
  • Physical Demands: This is largely a sedentary role. Physical requirements include occasional lifting/carrying of 5 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.
  • Colorado Only: The range provided is for Colorado-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location. Pay range: $145,000 – 164,000.
  • FLSA Status: Exempt

Vaccination Requirement:

Interos is required to comply with Federal Executive Order 14042 mandating employees be vaccinated against COVID-19. Accordingly, as of January 4, 2022, all Interos employees must be fully vaccinated* against COVID-19, unless you have a legally valid medical or religious reason. Any requests for exemptions based on medical or sincerely held religious beliefs will be evaluated confidentially by our Chief People Officer after hiring.

*Fully vaccinated means an individual must have received their second dose of the Moderna or Pfizer vaccine or the single dose of the Johnson & Johnson vaccine no later than 14 days before January 4, 2022.

Benefits:

  • Comprehensive Health & Wellness package (Medical, Dental and Vision)
  • 10 Paid Holiday Days Off
  • Flexible Paid Time Off (FTO)
  • 401 (k) Employer Matching
  • Stock Options
  • Career advancement opportunities
  • Casual Dress
  • On-site gym and dedicated Peloton room at headquarters
  • Company Events (Sports Games, Fitness Competitions, Birthday Celebrations, Contests, Happy Hours)
  • Annual company party
  • Employee Referral Program

Interos is proud to be an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected]

 

Career image

Apply

Interos is proud to be an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

If you are a candidate in need of assistance or an accommodation in the application process, please contact HR@interos.com

Apply

Ensure Operational Resilience

Request Contact

Build operational resiliency into your extended supply chain:

  • 889 compliance – ensure market access
  • Data sharing with 3rd parties and beyond – protect reputation
  • Concentration risk – ensure business continuity
  • Cyber breaches – assess potential exposure
  • Unethical labor – avoid reputational harm
  • On-boarding and monitoring suppliers – save time and money