Engineering / Arlington, Va, Remote

IT Support Engineer

Based in Arlington, Va., Interos’ breakthrough SaaS platform leverages artificial intelligence and machine learning to model the entire business ecosystems of companies into a living global map. Users can drill down to any single supplier, anywhere – helping businesses and government organizations reduce risk, avoid operational disruptions, and achieve dramatically superior resilience and performance. We have seen hypergrowth in the past 3 years and continue to expand our team across the US and several countries in Europe.

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Founded in 2005 by supply chain risk management expert Jennifer Bisceglie, we have grown into the largest and most influential player in the emerging operational resilience space. This past July we achieved $100 million dollars in Series C funding led by the investment firm Night Dragon, with additional participation from Series A and B investors Kleiner Perkins and Venrock. This latest round of funding brings Interos’ valuation to $1billion, earning us unicorn status.

Based in Arlington, Va., Interos’ breakthrough SaaS platform leverages artificial intelligence and machine learning to model the entire business ecosystems of companies into a living global map. Users can drill down to any single supplier, anywhere – helping businesses and government organizations reduce risk, avoid operational disruptions, and achieve dramatically superior resilience and performance. We have seen hypergrowth in the past 3 years and continue to expand our team across the US and several countries in Europe.

The Opportunity:

We are looking for a motivated IT Support Technician to fill a full-time role with experience supporting local and remote end users. Must be able to work independently, communicate clearly and professionally, and a thorough problem solver. Must have good communication skills and the ability to follow up and follow through on support issues.

Our IT team offers great opportunities for growth, and you will get exposure to different parts of the tech world – from IT to Security to Cloud Engineering. A motivated person with a passion for learning and helping users will excel here and can have a thrilling career.

Essential Functions/duties:

  • Execute day to day maintenance tasks, support the management of access control and identity management systems, support users with all wi-fi, access and workstation related issues.
  • Ability to appropriately prioritize support requests.
  • Handle on- and off-boarding tasks for Interos employees, including preparing new hire equipment.
  • Document work and user support though ticketing system (Jira Service Management or similar).
  • Create technical and user-facing documentation.
  • Troubleshooting Identity & Access systems such as Active Directory and Okta.
  • Inventory Management.
  • VPN Connection Troubleshooting.

Qualifications:

  • 1-2 years of IT experience preferred, but not required.
  • Ability to troubleshoot connectivity issues.
  • Ability to identify and prioritize tasks.
  • Professional communication skills.
  • Familiarity with Windows and macOS Operating Systems.
  • Experience with Active Directory / Azure Active Directory and Okta Identity Management systems (or similar).

Additional Information:

  • Supervisory Responsibility: This position has no supervisory responsibilities.
  • Travel Requirements: This position does not require travel.
  • Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers.
  • Physical Demands: This is largely a sedentary role. Physical requirements include occasional lifting/carrying of 5 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.
  • Colorado Only: The range provided is for Colorado-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location. Pay range: $37,125 - $49,500.
  • FLSA Status: Nonexempt

Vaccination Requirement:

Interos is required to comply with Federal Executive Order 14042 mandating employees be vaccinated against COVID-19. All Interos employees must be fully vaccinated* against COVID-19, unless you have a legally valid medical or religious reason. Any requests for exemptions based on medical or sincerely held religious beliefs will be evaluated confidentially by our Chief People Officer after hiring.

*Fully vaccinated means an individual must have received their second dose of the Moderna or Pfizer vaccine or the single dose of the Johnson & Johnson vaccine.

Benefits:

  • Comprehensive Health & Wellness package (Medical, Dental and Vision)
  • 10 Paid Holiday Days Off
  • Flexible Paid Time Off (FTO)
  • Pet Insurance
  • 401 (k) Employer Matching
  • Stock Options
  • Family Planning reimbursement
  • Legal Insurance
  • Identity Theft Protection
  • Child Tutoring Reimbursement
  • Career advancement opportunities
  • Casual Dress
  • On-site gym and dedicated Peloton room at headquarters
  • Company Events (Sports Games, Fitness Competitions, Birthday Celebrations, Contests, Happy Hours)
  • Annual company party
  • Employee Referral Program

Interos is proud to be an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected]

 

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Interos is proud to be an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

If you are a candidate in need of assistance or an accommodation in the application process, please contact HR@interos.com

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Ensure Operational Resilience

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Build operational resiliency into your extended supply chain:

  • 889 compliance – ensure market access
  • Data sharing with 3rd parties and beyond – protect reputation
  • Concentration risk – ensure business continuity
  • Cyber breaches – assess potential exposure
  • Unethical labor – avoid reputational harm
  • On-boarding and monitoring suppliers – save time and money